SERVICE

SERVICE

Service for cash register and sales systems

We are aware that quality service is one of the most important prerequisites for our customers' satisfaction. That is why we have created a team of experienced staff for you, who are always ready and willing to help you.

Helpdesk

This is the technical support of users in the operation of the hardware and software supplied by us. The support can be used on work days from 8.00 am to 4.30 pm. Contact us at the following telephone number or e-mail:

+420 222 941 383

servis@isis.cz

TeamViewer application for remote access: here

Service activity

We provide full warranty and post-warranty service for the equipment we supply. But we will also be happy to offer you a post-warranty service contract drawn up according to your requirements. If you are interested in a post-warranty contract, please contact us at the email address obchod@isis.cz

Maintenance and prophylaxis

Prevent malfunctions with regular maintenance! We clean all our HW.

Price list for service work

The current price list of service works (valid from 1.1.2016) can be downloaded here

EET module price list and VAT change 2016

The current price list of service works (valid from September 1, 2016) can be downloaded here

Certified connection of the non-automatic weighing instrument with the cash register according to Welmec 2.2

Dear customers, we would like to inform you that the Czech Metrology Institute (hereinafter "CMI") has taken measures with effect from 1 January 2017, that on the basis of Annex 1 of Directive 2014/31 / EU (NAWI, part of the basic requirements) and Welmec requirements 2.2 in the case of instruments connected to equipment (PC, cash register, customer display) which repeat and further process weighing results, the weighing results must be printed or recorded correctly and indelibly by some part of the instrument meeting the essential